Last Updated: August 7, 2026

Thank you for shopping with Marketplace Source.

We are committed to providing customers with clear, accurate, and transparent information about order processing, shipping costs, estimated delivery times, tracking, and delivery.

This Shipping Policy applies to eligible orders placed through www.marketplacesources.com.

Where We Ship

Marketplace Source currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, package size, weight, carrier availability, and any special handling requirements.

If we are unable to ship a particular product to your address, we will notify you or restrict the applicable shipping option before fulfillment.

Order Processing Time

Our standard order processing time is 1–2 business days after an order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding recognized holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Certain products may require additional processing time due to their size, weight, availability, freight requirements, special handling, or order verification requirements.

If a product requires a different processing time, we aim to provide the applicable information on the product page, during checkout, or through direct communication with the customer.

Estimated Delivery Time

For eligible standard shipments within the United States, estimated carrier transit time is generally:

3–7 business days after order processing.

With our standard 1–2 business day processing time, customers can generally expect eligible standard orders to arrive approximately 4–9 business days after the order is placed.

These are estimated timeframes and not guaranteed delivery dates.

Actual delivery times may vary depending on the customer's location, product type, selected shipping service, carrier operations, holidays, severe weather, transportation disruptions, freight scheduling, or other circumstances outside our reasonable control.

If a different delivery estimate applies to a particular product or shipping method, the applicable information may be displayed on the product page or during checkout.

Shipping Costs

Shipping costs are determined based on the applicable order and shipping method.

Shipping charges may depend on factors such as:

• Delivery destination

• Product size

• Product weight

• Shipping method

• Carrier rates

• Freight requirements

• Special handling requirements

Any applicable shipping charges will be displayed or communicated to the customer before the purchase is completed.

Customers will have an opportunity to review the product price, applicable shipping charges, and order total before confirming their purchase.

We do not intend to add undisclosed shipping charges after an order has been completed.

Free Shipping

If free shipping is offered on a particular product, order value, promotion, or destination, the applicable terms will be clearly displayed on our website.

Free shipping promotions may be subject to eligibility requirements or exclusions.

Unless expressly stated, customers should not assume that all products qualify for free shipping.

Order Confirmation

After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.

Customers are responsible for reviewing their order confirmation and notifying us promptly if they identify an error in their order or shipping information.

Order Tracking

When carrier tracking is available, tracking information will be provided using the contact information associated with the order.

Please allow time for the carrier's tracking system to update after the shipping label has been created or the shipment has been accepted.

Some large, heavy, specialized, or freight shipments may use different tracking or delivery coordination procedures.

If you have questions about your shipment, please contact our customer support team and provide your order number.

Large, Heavy & Freight Shipments

Certain products, including some engines, transmissions, automotive parts, equipment, and other oversized or heavy products, may require freight or specialized shipping.

Freight shipments may have different:

• Processing times

• Transit times

• Shipping costs

• Delivery procedures

• Tracking methods

• Signature requirements

Where applicable, these details will be displayed, provided during checkout, or communicated to the customer.

The freight carrier may contact the customer using the telephone number provided with the order to coordinate delivery.

Customers ordering freight items are responsible for providing accurate and accessible delivery information.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify your:

• Full recipient name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State

• ZIP code

• Telephone number

• Email address

Incorrect or incomplete information may cause delays, failed delivery attempts, returned shipments, or additional carrier charges.

Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet entered the shipping process.

Once an order has been shipped or transferred to the carrier, we may be unable to change or redirect the delivery address.

Additional verification may be required before an address change can be approved.

Delivery

Orders are delivered to the shipping address provided during checkout.

Depending on the product, order value, shipping method, or carrier requirements, a signature may be required at delivery.

Customers should ensure that someone is available to receive shipments when required.

For freight and oversized deliveries, the carrier may contact the customer to arrange or confirm delivery.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If an order is divided into multiple shipments, customers may receive multiple tracking numbers and packages may arrive on different dates.

Receiving only part of an order does not necessarily mean the remaining products are missing.

Damaged Shipments

Please inspect your order as soon as reasonably possible after delivery.

If your package or product arrives damaged, contact Marketplace Source promptly.

To help us review the issue, please provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the exterior packaging

• Photographs of any visible package damage

• Photographs of the shipping label where appropriate

Please keep the original product packaging and shipping materials while the issue is being reviewed.

We will review the information provided and advise you of the appropriate next steps in accordance with our applicable policies.

Lost Shipments

If your tracking information has not updated for an unusual period or your shipment appears to have been lost in transit, please contact us.

We may contact the applicable shipping carrier to investigate the shipment.

If the carrier confirms that a shipment was lost in transit, we will review the order and provide an appropriate resolution in accordance with our store policies and applicable law.

Packages Marked as Delivered

If carrier tracking indicates that your package was delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with other members of your household

• Check with neighbors where appropriate

• Check with your building reception, front desk, or management office if applicable

• Review the carrier's tracking information

• Contact the carrier when appropriate

If you are still unable to locate your package, please contact Marketplace Source with your order number so we can review the available delivery information.

Delivery Delays

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

However, occasional delays may occur due to circumstances outside our reasonable control, including:

• Severe weather

• Carrier disruptions

• Transportation delays

• High seasonal shipping volumes

• Holidays

• Natural disasters

• Incorrect or incomplete delivery information

• Freight scheduling

• Other unforeseen events

When we become aware of a significant delay affecting an order, we will make reasonable efforts to provide the customer with available information.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests if the order has not yet been processed for shipment.

Once an order has been shipped or reached a stage where cancellation is no longer possible, it may need to be handled according to our Return & Refund Policy.

Refused or Undeliverable Shipments

If a shipment is refused, returned to sender, or determined to be undeliverable because of incorrect customer-provided information, please contact our customer support team.

Any refund, reshipment, or applicable shipping charge will be handled according to the circumstances of the order, our Return & Refund Policy, and applicable law.

Returns & Refunds

Returns, return shipping costs, refund eligibility, damaged products, incorrect products, and applicable return timeframes are governed by our Return & Refund Policy.

Customers should review our Return & Refund Policy before completing a purchase.

Shipping Information Accuracy

Marketplace Source works to keep the shipping information displayed on our website accurate and current.

If product-specific shipping information differs from this general policy because of the product's size, weight, destination, freight requirements, or other relevant factors, the applicable information will be provided before purchase where required.

The shipping information presented to the customer during the purchasing process should be reviewed before the order is submitted.

Contact Marketplace Source

If you have questions about shipping, delivery, tracking, or an existing order, please contact us.

Marketplace Source

Email: sales@marketplacesources.com

Phone: +1 (737) 304-4179

Website: www.marketplacesources.com

Business Address: 9707 FM 812 Austin, TX 78719 United States

Customer Support Hours: Monday – Friday 8:00 AM – 6:00 PM

When contacting us about an existing order, please include your order number so we can assist you more efficiently.