Return & Refunds Policy

Last Updated: August 7, 2026

Thank you for shopping with Marketplace Source.

We want our customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return process, refunds, damaged or incorrect products, exchanges, and other important information relating to purchases made through Marketplace Source.

This policy applies to eligible purchases made through www.marketplacesources.com.

30-Day Return Policy

Marketplace Source accepts eligible returns requested within 30 days of delivery.

To qualify for a return, you must contact us within 30 days from the date your order is confirmed as delivered.

After a return has been authorized, customers will receive instructions explaining how and where to return the product.

Please do not send products back without first contacting our customer support team and receiving return instructions.

Return Eligibility

To be eligible for a return, the product generally must:

Be returned within the applicable 30-day return period
Be in the same condition in which it was received
Be unused, uninstalled, and unaltered where applicable
Include the original packaging where reasonably possible
Include all original parts, accessories, manuals, and components
Include proof of purchase or the applicable order number

Products showing signs of installation, misuse, unauthorized modification, accidental damage, excessive wear, or improper handling may not qualify for a standard return unless the return relates to a defect or other rights provided by applicable law.

How to Request a Return

To request a return, please contact our customer support team.

Email: sales@marketplacesources.com

Phone: +1 (737) 304-4179

When requesting a return, please provide:

Your full name
Order number
Product being returned
Reason for the return
Photographs where relevant
Details of any damage, defect, or incorrect product received

Our customer support team will review your request and provide return instructions if the product is eligible.

Return Shipping

Return shipping responsibility depends on the reason for the return.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly.

If we confirm that the issue resulted from our error or an eligible product defect, Marketplace Source will provide appropriate return instructions and, where applicable, cover or arrange the reasonable return shipping cost.

Change-of-Mind Returns

If you are returning an eligible product because you changed your mind, ordered the wrong product, no longer need the product, or made an incorrect selection, the customer may be responsible for return shipping costs.

Any applicable return shipping costs will be communicated as part of the return process.

Automotive Parts & Compatibility

Customers purchasing automotive parts, engines, transmissions, cylinder heads, mechanical components, or other compatibility-sensitive products should carefully verify compatibility before placing an order.

Please review all available:

Part numbers
Engine codes
Vehicle specifications
Model information
Product dimensions
Compatibility information

If you are uncertain about compatibility, please contact us before ordering.

Providing your vehicle's year, make, model, engine type, VIN where appropriate, and relevant part number can help us better understand your inquiry.

Products ordered incorrectly by the customer may be treated as change-of-mind returns and must satisfy the applicable return eligibility requirements.

Installed or Used Automotive Parts

Automotive and mechanical products that have been installed, modified, disassembled, damaged through improper installation, or used beyond what is reasonably necessary to inspect the product may not qualify for a standard change-of-mind return.

This does not limit any rights you may have regarding products that are defective, damaged upon delivery, incorrectly supplied, or otherwise covered by applicable law.

We strongly recommend that automotive and mechanical components be installed by a qualified professional where appropriate.

Electronics

Eligible electronics should generally be returned with their original accessories, manuals, components, and packaging where reasonably possible.

Before returning electronic devices, customers should remove personal information, passwords, accounts, SIM cards, memory cards, and other personal data where applicable.

Marketplace Source is not responsible for personal information left on returned devices.

Beauty & Personal Care Products

For health, hygiene, and safety reasons, certain opened, used, or unsealed beauty and personal care products may not be eligible for change-of-mind returns.

However, if a product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, please contact us for assistance.

Non-Returnable Products

Certain products may not be eligible for change-of-mind returns, including where applicable:

Products clearly marked as final sale
Personalized or customized products
Gift cards
Opened or used hygiene-sensitive products
Products damaged through misuse or improper handling
Products altered or modified after delivery
Certain hazardous or restricted materials
Products specifically identified as non-returnable before purchase

Any product-specific return restrictions will be communicated on the applicable product page or before purchase where appropriate.

Nothing in this section is intended to remove rights or remedies available to customers under applicable law.

Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, contact us promptly and provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping packaging
Photographs of visible package damage
Photographs of the shipping label where appropriate

Please keep the original product and packaging while the issue is being reviewed.

Our team will review the information and provide instructions regarding the appropriate resolution.

Incorrect Products

If you receive a product that is different from what you ordered, please contact us promptly.

Do not install, modify, or use an incorrect product.

Provide your order number and photographs showing the product received. Once the issue has been reviewed and confirmed, we will provide instructions for the appropriate resolution.

Missing Items

If your order arrives with an item or component missing, please contact us and provide your order number and details of what is missing.

Please note that some orders may be shipped in multiple packages and may arrive separately.

We will review the available order and shipping information before determining the appropriate next steps.

Exchanges

Where available, eligible products may be exchanged for the same product or another suitable product.

Exchange availability depends on current inventory and the circumstances of the return.

If a replacement product is unavailable, we may offer a refund where appropriate.

Please contact customer support before returning a product for an exchange.

Refund Process

Once an authorized return is received, we will inspect the returned product and review its eligibility.

If the return is approved, the refund will generally be issued to the original payment method used for the purchase.

We will notify you when your return has been reviewed and whether your refund has been approved.

Refund Processing Time

Approved refunds are generally initiated within 3–5 business days after the returned product has been received and inspected.

After a refund has been issued by Marketplace Source, your bank, credit card issuer, or payment provider may require additional time to process and post the funds to your account.

The time required for funds to appear in your account is determined by your financial institution or payment provider.

Original Shipping Charges

Original shipping charges may be refundable when a return results from an error by Marketplace Source, such as an eligible incorrect, damaged, or defective product.

For change-of-mind returns or products ordered incorrectly by the customer, original shipping charges may be non-refundable where permitted by applicable law.

Any applicable deductions will be communicated as part of the return or refund process.

Partial Refunds

In certain circumstances, only a partial refund may be appropriate.

This may include eligible returns where a product is returned with missing components, damaged packaging beyond what was reasonably necessary to inspect the product, or a condition materially different from when it was delivered.

Any deduction will be assessed based on the circumstances of the return and applicable law.

Refunds for Cancelled Orders

If an eligible order is successfully cancelled before shipment and payment has already been processed, a refund will be issued to the original payment method.

Once an order has entered the shipping process, cancellation may no longer be possible and the applicable return process may need to be followed.

Late or Missing Refunds

If you have been notified that a refund was issued but have not received it, please:

Check your bank or payment account.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still cannot locate your refund, please contact Marketplace Source for assistance.

Return Packaging

Customers should package returned products securely to help prevent damage during return transportation.

Where reasonably possible, use the original product packaging and appropriate protective materials.

For large, heavy, automotive, or freight products, please follow the return shipping instructions provided by our customer support team.

Do not independently ship a freight product without receiving return instructions.

Return Address

Returns should only be sent to the return address provided by our customer support team after your return request has been authorized.

Do not automatically send returns to our business address unless our customer support team specifically instructs you to do so.

Different products may need to be returned to different fulfillment or processing locations.

Unauthorized returns or products sent to an incorrect location may result in processing delays.

Proof of Return

We recommend keeping your return shipping receipt and tracking information until your return and refund have been completed.

Marketplace Source may request proof that an authorized return was shipped.

Policy Abuse & Fraud

Marketplace Source reserves the right to review return activity and take reasonable action where there is evidence of fraudulent activity, return abuse, intentional product damage, or other misuse of our return process.

This does not affect legitimate customer rights under applicable law.

Relationship to Our Shipping Policy

Information about order processing, delivery estimates, shipping costs, freight shipments, tracking, lost packages, and delivery issues can be found in our Shipping Policy.

We recommend reviewing both our Shipping Policy and Return & Refund Policy before completing a purchase.

Contact Marketplace Source

If you have questions about a return, refund, exchange, damaged product, incorrect product, or an existing order, please contact us:

Marketplace Source

Email: sales@marketplacesources.com

Phone: +1 (737) 304-4179

Website: www.marketplacesources.com

Business Address: 9707 FM 812 Austin, TX 78719 United States

Customer Support Hours: Monday – Friday 8:00 AM – 6:00 PM